What is your COVID 19 cancellation policy?

If you have to cancel your booking due to any of your team showing Coronavirus symptoms we ask that you contact us as soon as possible. The same applies if you can no longer play in your team as you are from a high level risk area. In either of these instances we hope you will simply reschedule your booking with us to a future date. Alternatively we will offer a full refund.

Do you do children's parties?

Unfortunately we cannot host children's parties at any of our experiences. The theme of Spectre is too disturbing and the puzzle chests are too difficult for young players. Children are more than welcome in an adult/family team.
For health and safety and fire regulations you are not locked in at our escape rooms. Teams are watched for the full hour on CCTV which is not recorded due to data protection.
Our Pieces of Eight pirate chest game is played at the captain's table in our pirate tavern. The game is linear in its design. There are three pirate chests to open and solve all the puzzles inside. It is unlike a normal escape room where you explore different rooms to escape. However with our puzzle chests you can enjoy beverages as you play. The pirate tavern is located in our 14th century building, with real wood beams, fireplace, candles and music. It's a stunning setting, which your team will have exclusively to yourselves.
Spectre is not a horror room. There are no real actors in the room with your team and it is not played in the dark. The storyline of Spectre is a little 'dark' and there are sound effects and smoke that add to the experience. Some small children may find the effects a little disturbing (normally ages 11 and below). If you would like us to dial back of the effects, just let us know in advance of your booking.
We are pleased to offer discounts to students as well as anyone working for the NHS, the military, police and fire service. Contact us for the codes to get your discount.
At present, we are adhering by the rule of six as per government guidelines. In Spectre we can accommodate up to 8 people with additional puzzles so everyone is occupied at all times. We will contact you to check you wish to have the extras. Alternatively, we can split your group into more manageable teams. The first team can play and then watch the next team 'behind the scenes' with us in the control room viewing area. It's hilarious to watch your friends, family or colleagues go through the escape room and it always gets competitive. This set up is perfect for birthday celebrations, hen parties, family get togethers and team building. We can bring the timings closer together on the day too.
Of course! We've had lots of ladies to play who are expecting (at all stages of pregnancy). In Spectre, we do use smoke machines. They use Glycerin, which is harmless to you and your baby. As with all of our special effects, you can always ask us to not use them. Just drop us an email.
The price you pay is per person. If you wish to bring more people than you specified in your booking please contact us 24 hours in advance.
No, just your fellow team mates you bring along with you.
Nothing apart from your brain and some competitive spirit.
Because of the nature of escape rooms, the more brains you have to solve the puzzles, the greater your chances of escape. We would recommend three or more people, but two can also work. For our Pieces of Eight table top game we recommend 4 people.
Spectre is unfortunately on the first floor. When POD and Compendium open on the ground floor we will hopefully be making them wheelchair accessible.
You are never truly ‘locked’ in. The rooms are quite large but do contact us if you have any concerns.
Spectre lasts 60 minutes. Please arrive exactly at your allotted time.
We are delighted to host hen and stag parties, birthday celebrations, anniversaries and team building days. Do get in touch with us in advance if you're celebrating an occasion as we will make it extra special with a gift or special discount where applicable.
Contact us with any questions you may have, we're very accommodating.
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